20 key points in plain English

  1. What is BitcoinPoint?


BitcoinPoint is

a/ an App allowing to buy bitcoin:

In licensed stores with cash (or payment cards in certain stores)

– Online by linking an existing UK bank account (Open Banking technology)

b/ a service to buy without downloading the App, simply go on register and give your unique 6 digit number to the cashier.


c/ it’s also a service allowing to sell bitcoin:

– Through a network of licensed stores and collect cash

– Through a network of 18,000 ATMs by registering (on the website or through the App), and create a re


  1. How does it work?

a/ When you’d like to buy:

After downloading our App and passing our KYC process (see point 7 & 8) in a few clicks, you can generate a transaction to buy bitcoin at a store (licensed agent) or online where you’ll be invited to safely select your bank, you will be redirected by our FCA Licensed partner to connect to your banking App or website in order to send the amount of your choice (up to a certain limit).

At the agent, you will only need to show a QR code to the cashier to receive the bitcoin on your blockchain wallet or on your Online Wallet.


b/ When you’d like to sell:

– At agents:

after registering on the website, you can go the agent give your 6 digit unique code, tell the cashier the amount in GBP you’d like, he/she will display a QR code with the exact amount of bitcoin to send: Market rate + commission (currently around 5%) and we will confirm the transaction in seconds. The cashier will the give you the GBP amount in cash.


– At the ATMs:

after registering on the website, you can click on ‘ATM’ and type your 6 digit unique code and the amount you’d like to cash out (between £20 and £500). Then the website will display a QR code to send bitcoins with an amount of btc which includes our commission (currently £2.70 fixed + 3.99%). In few seconds we will confirm the transaction and we will email you a link to perform a Passive Liveness Selfie in order to receive an SMS allowing you to cash out your banknotes at the ATM of your choice (over 18,000 ATMs in the UK through the cashzone.co.uk network).   



  1. Can you use BitcoinPoint to top up any bitcoin blockchain wallet?

Yes, once you’ve downloaded the App, signed up with an email address and passed KYC, you can top up your own wallet through your BitcoinPoint account.

  1. What is an Online Wallet?

By default, you will top up an Online wallet which will be linked to your email address.

  1. Is BitcoinPoint anonymous?

No, a user must have been identified through our KYC (Know Your Customer) process (see point 7 & 8). 

  1. How many account accounts can a single person own?

Only one. Even if you have different IDs.


  1. When do you have to pass the KYC process?

In order to perform any transaction, as little as £5, you will need to go through Tier 1 verification.

  1. What is BitcoinPoint’s Compliance procedure?

To obtain Tier 1 verification, you will need to scan your ID and upload a selfie with your ID and the note Bitcoin with the date of the day. The Tier 2 verification is for customers that have exceeded £500 (see point 20).

  1. Can I sell Bitcoin through BitcoinPoint’s platform?

You can buy selling to the Agent only. Also, you can send your bitcoin to anyone: local merchants accepting bitcoins, friends and family,…

  1. What is the difference between BitcoinPoint’s Online wallet and a standard Bitcoin Blockchain wallet?

BitcoinPoint has developed a proprietary Online wallet solution that allows customers to create sub-accounts of a segregated blockchain account, on a Cold Storage.

By using BitcoinPoint’s online wallet, you will not pay any network fee for transactions to other customers using a BitcoinPoint online wallet. However, transfers to standard Bitcoin Blockchains will incur network fees. 

  1. How do I transfer the bitcoin on the Online wallet?

If the BitcoinPoint Online wallet customer sends his/her bitcoins to another BitcoinPoint online wallet customer, both parties will not pay any network fees. The receiver of the email will only need to download the BitcoinPoint App to access his/her bitcoins (the App is currently only available in the UK).

However, if the BitcoinPoint Online wallet customer send the bitcoin to a standard blockchain wallet, the sender will pay the network fees.

  1. What is the “Go back in time” functionality?

If the bitcoins have been sent to an email address from the BitcoinPoint online wallet, the sender has 48 hours to reverse the transaction if the bitcoins have not been claimed (unless it has been sent to a standard blockchain in which case the transaction is irreversible). Contact the support to use the ‘go back in time’ functionality.

  1. Is the user able to send Bitcoin to any email address?

The BitcoinPoint Online wallet customer will be able to send bitcoins to an email address linked to an existing BitcoinPoint online wallet. If the email address is not linked, an email invitation will be sent to the receiver, asking them to download the BitcoinPoint App to access the bitcoin.

  1. Is holding bitcoin safe? Is the BitcoinPoint online wallet safe?

100% of Online Wallet holding are on a Cold Storage which means that the private is not on the internet.

That said, poorly secured wallets are typically where the thefts of Bitcoin occur. If someone access to the private key of your standard blockchain wallets, all the cryptoassets may be stolen. Like any hot storage solutions, online wallets present some risks. For example, if someone accesses your email account and resets the password of your BitcoinPoint account, the person may be able to steal your bitcoins stored on the Online wallet by ’emptied’ it.

  1. For amounts above £1,000, we recommend transferring your cryptoassets to a hardware wallet or cold storage solution (such as Trezor, Ledger devices or FuzeW cards). 
  2. Which bitcoin index are we using?

BitcoinPoint uses a proprietary index developed in-house. This index is an average of the main exchanges in GBP (CoinMarketCap, CryptoCompare, Google,…)

  1. What is the fee
  • if I buy Online?

it’s currently 0.2% and £0.70 to cover the banking costs.

  • if I visit a BitcoinPoint agent?

BitcoinPoint adds a relatively small fee (currently 7.1%) compared to Bitcoin ATM which is added to its proprietary index. Additionally, for blockchain transactions, the network fee is currently 0.000201 bitcoin to add on the top. For BitcoinPoint Online Wallet transactions, no network fee is added.

  1. How to transfer bitcoin on your online wallet to someone else?

-Go to the Wallet icon

-Make sure you have enough bitcoin in your online wallet

-Click’ SEND BTC

-Choose a Blockchain Wallet or click on the ‘Add Wallet’ button to add one, name or scan it, send your bitcoins to a new blockchain wallet or any email address.
-Choose an amount in bitcoin and click on the SEND button. 

  1. Permitted activities:

BitcoinPoint cannot be used to promote, assist or facilitate any form of unlawful activity like undeclared income, money laundering from illegal activities like drug dealing,…

Any crime will be reported to the Competent Authorities like the National Crime Agency.

  1. What are ther Tier 2 & Tier 3 verification and the AML regulation?

When a BitcoinPoint customer reaches £500, we will ask him to provide a utility bill document like the source of the funding in order to comply with our Anti-Money-Laundering (AML) Policy.
If the sum of the transactions have exceed £1,000 we will ask to provide a Proof of Fund like a bank statement  (Tier 3).


To obtain Tier 1 verification, we will need you to take a picture of your ID/Passport and a selfie with the same document.

See point 7 & 8.

This website is operated by BitcoinPoint. BitcoinPoint is the trading name of Cashin Tech. Ltd, registered in England and Wales Number 11121448. Registered Office: Old Brewery House, 189 Stanmore Hill, Stanmore, England, HA7 3HA. The company will always comply with UK law: we have sought legal advice and comply with the guidelines recommended see Legal. The company applied to the cryptoasset registration with the Financial Conduct Authority and is under the Temporary Registration Regime for cryptoasset Businesses. The Company is also Registered with the Financial Conduct Authority as an EMD Agent (Reference number: 902140) and can distribute or redeem electronic money (e-money) and provide certain payment services on behalf of an e-money institution.

ⓒ 2020 BitcoinPoint, all rights reserved.