Scam Protection, Lost Bitcoin & Personal Security.



You should be buying Bitcoin for your own use and not be under any pressure from a third party

If you send cryptocurrency to another person or business it may be unrecoverable.

You agree that the wallet address you scan on the top right corner of the “£” screen of the App is your own and within your control.


Read this article on how to avoid the most common crypto scams



Scam alerts

  1. Never provide your login details, phone number, email address, or documents to anybody who could act on your behalf in order to create or on-board onto our platform. Please limit all official communication with us through online chat on the platform or email our live-agents by clicking on the icons on our website.


  1. Be aware of any person randomly contacting you: any messages from people on WhatsApp, Telegram or other social media. We don’t have any brokers or intermediaries who can help you to open an account with us. Only you can open an  account on BitcoinPoint.


  1. Ignore all private messages from people with the BitcoinPoint logo on Telegram, WhatsApp or etc. We would never send direct messages to our clients first on these apps. If you get a message from someone claiming to be from BitcoinPoint, please confirm first with any of our official telegram channels listed in the next point or any of our support agents at


  1. Stay away from all channels, groups and accounts with BitcoinPoint logos and information about crypto. If you find something suspicious, please report it immediately as a fake account. We use only official name and links such as: – official BitcoinPoint Support Channel on Telegram – official Facebook page   – official Instagram account  – official LinkedIn account


  1. Don’t participate in any airdrops or giveaways from BitcoinPoint. Scammers typically ask you to send them some tokens and they promise to send you back twice as much. This is 100% a scam. Don’t believe it. We never had and never will have any airdrop on the platform.
  2. Be very careful of who you trust on the internet. There are many scam schemes and social engineering approaches. If you are not sure about          something, please ask us via online chat or email to or check the facts with us on Telegram.



Lost Bitcoin


Have you lost bitcoin as a result of a fraudulent investment, fraudulent ICO, phishing or ransom attack?


Contact us or you can also check this link for extra Asset Recovery Support from our Blockchain Analysis Partner CipherTrace:




Security advices

Add the Biometric lock option and/or PIN code to the App.

Protect your personal data and credentials. Don’t share it with anyone.

In general, use strong passwords and recovery phrases for any emails used for login credentials.

Don’t use a public WiFi network without a VPN service.

Don’t make any crypto transactions in public places.

Hide your laptop and smartphone login passwords when you are using your device in a public place.

Protect your laptop at any time. Do not leave it without sight.

Always carry your mobile devices with you. Use a strong login password and SIM-card passcode.

Do not click on any suspicious links on social media or email newsletters.

Keep your crypto holdings private: don’t bring unnecessary attention to yourself.